Fibeo Unveils Groundbreaking 75% Customer Ownership Model

Fibeo has announced the full structure of its customer-majority ownership model, in which 75% of the business will ultimately be owned by its customer-owners and customer-investors, returning long-term value to the people who use the service.

While much of the UK broadband market is backed by institutional capital or infrastructure funds, Fibeo is pursuing a different course.

At the centre of the model is a new customer-ownership trust, with founder and CEO Caelan Grant transferring at least 50% of the ownership of Fibeo into the trust. Every Fibeo customer will automatically become a beneficiary of the trust and known as a 'customer-owner', allowing them to share in the company's long-term success without needing to contribute capital. As the company matures, customers will receive financial rewards such as bill credits funded by dividends paid to the trust, with further benefits expected as scale grows.

Alongside the trust, Fibeo intends to raise a meaningful portion of its initial equity via a crowdfunding campaign, opening the door to customers, communities and supporters who want to play an early role in the company's growth. The remaining 25% of the business will be retained by Fibeo's leadership team, with the structure designed to ensure customers remain the largest shareholder group, with governance aligned directly to their interests.

Grant said: "Too many ISPs are architected to extract value for a narrow group of investors, rather than return it to the people funding their growth. Our model is designed to invert that logic, placing ownership and upside directly in the hands of customer-owners and customer-investors. Crowdfunding in this space remains rare, and we've built our approach to ensure it delivers genuine participation and alignment."

Liam Ronan, Chairman of Fibeo and founder of FibreNest at Persimmon, added: "At Fibeo, we've re-engineered the ownership architecture to place the end-user at the centre of value creation. By institutionalising majority customer ownership, we're not simply rebalancing incentives, we're reshaping the governance model of broadband provision itself."